Our Cause Determine, launch, manage and lead successful business that shall deliver upon the interests of all stakeholders. Financial How does the group look to shareholders ? Profitability Market share Business development Customers How does the group look to customers ? The B2B segments The B2C segments Customer journey Service Level Agreements Vertical and horizontal customers segments actual and targeted Procedural Efficiency & Effectiveness How do we perform the different tasks ? IT & Automation platforms Policies and Procedures of the various divisions & functions Synergy through effective cooperation, coordination & communication within the group Learning And Development How does the group look to shareholders ? Human Capital, Policies & Procedures Employees Engagement strategies Employees Wellness activities Training & Development plans Employees retention rates